Welcome to Cheveux Cherrelle. By accessing our website and placing an order, you agree to the following Terms & Conditions.

Our collections are thoughtfully curated and intentionally released. We are committed to protecting both our clients and our brand.

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1. Order Acceptance & Verification

All orders placed through our Shopify storefront are subject to review and approval.

To protect against unauthorized transactions, we reserve the right to:
    •    Request identity verification
    •    Request confirmation of billing and shipping details
    •    Cancel or refuse any order flagged as high-risk or fraudulent
    •    Limit quantities per customer

Orders may be delayed if additional verification is required.

We reserve the right to cancel any order at our discretion.

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2. Payment Authorization

By submitting payment, you confirm that:
    •    You are the authorized cardholder.
    •    The billing information provided is accurate and matches your financial institution’s records.
    •    You authorize Cheveux Cherrelle to charge your selected payment method for the full order amount, including taxes and shipping.

All transactions are processed securely through Shopify’s encrypted payment system.

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3. No Cancellation Policy

Due to the nature of our limited and luxury collections, all orders are processed promptly.

Once an order is placed, it cannot be canceled or modified.

Please review your order carefully prior to completing checkout.

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4. Shipping & Delivery

All orders are shipped with tracking confirmation.

Once a package is marked as “Delivered” by the shipping carrier, responsibility transfers to the customer.

We are not responsible for:
    •    Incorrect addresses entered at checkout
    •    Packages lost or stolen after confirmed delivery
    •    Carrier delays outside of our control

Customers are responsible for ensuring a secure delivery location.

If a package is returned due to an incorrect address, additional shipping fees will apply.

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5. Final Sale Policy

Due to the hygienic and luxury nature of raw hair extensions and hair products:
    •    All sales are final.
    •    We do not offer refunds, returns, or exchanges.
    •    Products may not be returned once opened, worn, altered, or removed from original packaging.

By completing your purchase, you acknowledge and agree to this final sale policy.

6. Chargebacks & Disputes

We are committed to resolving concerns with care and discretion.

If an issue arises, clients must contact us directly at info@cheveuxcherrelle.com prior to initiating a chargeback or dispute.

Unauthorized chargebacks will be fully disputed with supporting documentation, including but not limited to:
    •    Order confirmation
    •    Payment authorization verification
    •    IP address logs
    •    Fraud analysis screening results
    •    Shipping confirmation and tracking records
    •    Carrier delivery confirmation
    •    Customer communication records

Filing a fraudulent chargeback constitutes theft of goods and services and may result in permanent refusal of service.

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7. Fraud Prevention

We actively monitor transactions to prevent fraud and protect our clients.

Orders flagged as suspicious may require:
    •    Government-issued identification
    •    Signature confirmation upon delivery
    •    Manual payment review

Failure to provide requested verification may result in cancellation.

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8. Agreement to Terms

By using this website and completing a purchase, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.