Client Care
Every Cheveux Cherrelle collection is thoughtfully curated to deliver exceptional quality, timeless beauty, and effortless luxury.
Below you'll find everything you need before and after your purchase. If you require additional assistance, our Client Care team is always here to help.
OUR COLLECTION
WHAT MAKES CHEVEUX CHERRELLE DIFFERENT?
Cheveux Cherrelle is rooted in intentional luxury and created for women who believe luxury is felt before it's seen. We source premium Indian hair selected for its softness, natural movement, and exceptional longevity. Every collection is created to look effortless, feel luxurious, and become part of your signature style.
IS THE HAIR 100% HUMAN?
Yes. Every collection is crafted from 100% premium Indian human hair with no synthetic fibers or fillers.
WILL EVERY BUNDLE BE IDENTICAL?
No. Because every bundle comes from genuine human hair, natural variations in texture, wave pattern, and color may occur. These subtle differences are a mark of authenticity and make each collection uniquely beautiful.
HOW MANY BUNDLES DO I NEED?
For a natural full install:
- 18-24 inches: 3 bundles
- 26–30 inches: 4 bundles for maximum fullness
When purchasing a closure or frontal, most clients pair it with 2–3 bundles.
STYLING & CARE
CAN I COLOR MY EXTENSIONS?
Yes. Our collections may be professionally colored or toned. We recommend having all coloring services performed by a licensed stylist.
CAN I USE HEAT?
Absolutely. Our hair can be curled, straightened, or styled just like your own. Always use a heat protectant to preserve softness and shine.
HOW LONG WILL MY HAIR LAST?
With proper care, your Cheveux Cherrelle extensions can last 12 months or longer.
WHAT TYPE OF PRODUCTS ARE RECOMMENDED FOR THE HAIR?
• Wash with sulfate-free products.
• Deep condition regularly.
• Detangle gently beginning at the ends.
• Avoid excessive heat.
• Store your extensions properly when not being worn.
SHIPPING
WHEN WILL MY ORDER SHIP?
Orders are processed within 2–5 business days before shipment. Once your order has shipped, tracking information will be emailed to you.
DO YOU SHIP INTERNATIONALLY?
Yes. We proudly ship worldwide.
RETURNS & EXCHANGES
CAN MY ORDER BE RETURNED?
Due to the hygienic nature of luxury hair extensions, all purchases are final.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can promptly assist you.
WHAT IS THE RETURN WINDOW?
WILL I GET A FULL REFUND?
ORDER ASSISTANCE
HOW DO I CONTACT CLIENT CARE?
Thoughtful guidance. Personalized assistance. Exceptional care.
Whether you’re selecting your first Edition, tracking an order, or seeking preservation advice, our team is here to ensure your experience with Cheveux Cherrelle is effortless from beginning to end.
Response Time — Within 1–2 business days
Our Promise
Luxury is never rushed.
Every Cheveux Cherrelle collection is carefully inspected before shipment to ensure it meets our standards of excellence. We believe exceptional hair is an investment, and we're committed to delivering a product worthy of your confidence.
It's Hair....but make it art.